Skip to main content
    NixInfinity-AI

    Privacy Policy

    Introduction

    This Privacy Notice explains how NixInfinity-AI ("we", "us", "our") collects, uses, stores, and shares your personal information when you interact with us through emails or our website. We are committed to protecting your privacy and handling your data in compliance with UK laws, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

    Who We Are

    NixInfinity-AI is a small company registered in the United Kingdom. Our Information Commissioner Registration number is ZB679031. For the purposes of UK data protection law, we are the "controller" of the personal information you provide to us.

    Personal Information We Collect

    We may collect and process the following types of personal information:

    • Contact details: such as your name, email address, telephone number, and postal address.
    • Correspondence: including any information you send us via email, our website contact forms, or other electronic communications.
    • Website usage data: such as IP address, browser type, operating system, referring URLs, and usage patterns, collected via cookies and analytics tools.
    • Service-related information: details about services you have enquired about or purchased from us.
    • Other information: any other information you choose to provide, for example through surveys, feedback forms, or when you subscribe to newsletters.
    • Details about any reasonable adjustments we need to make when engaging with you. We will not hold specifics of the associated medical condition, and this information will only be available to the staff member who is engaging with you.
    • We do not routinely collect other special categories of data.

    How We Collect Your Information

    We collect information directly from you when you:

    • Send us an email or communicate electronically.
    • Fill out forms or subscribe on our website.
    • Engage with us on social media platforms linked to our website.
    • Participate in surveys or provide feedback.

    We may also collect certain information automatically when you visit our website, via cookies and similar technologies.

    Why We Collect Your Information

    We process your personal data for the following purposes:

    • To respond to enquiries and provide information you request.
    • To deliver services and manage our relationship with you.
    • To process orders and payments.
    • To send you updates, newsletters, or marketing communications (where permitted by law and subject to your preferences).
    • To improve our website, products, and services through analysis and feedback.
    • To comply with our legal obligations.
    • For administrative and business purposes.

    Legal Basis for Processing

    We process your personal information based on one or more of the following legal grounds:

    • Consent: You have given your consent for us to process your information for a specific purpose (e.g., subscribing to a newsletter).
    • Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
    • Legal obligation: We are required by law to process your information.
    • Legitimate interests: Processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms.

    How We Store and Protect Your Information

    We store your personal data securely using industry-standard practices. We implement appropriate technical and organisational measures to safeguard your information from unauthorised access, loss, or misuse.

    • Emails are securely stored on password-protected servers and systems.
    • Website data is protected using encryption, firewalls, and secure hosting environments.
    • Access to personal data is restricted to authorised personnel only.

    We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law.

    We are certified Cyber Essentials Plus and hold a current ISO 27001 certification so you have the confidence that we storing and processing your data safely and securely.

    Sharing Your Information

    We do not sell your personal information. We may share your data:

    • On a contractual basis – when it is necessary to engage third parties in the support to assist us in operating our business (e.g., website hosting, email delivery)
    • On legal basis – when it is necessary for us to engage with Professional advisers (e.g., accountants, lawyers) or Authorities or regulators, if required to comply with legal obligations.
    • When it is in our Legitimate Interest - when we are involved in the development and delivery of events including webinars, conferences and training events

    All third parties are required to respect the security of your data and to process it in accordance with the law.

    International Transfers

    If your data is transferred outside the UK (for example, to our service providers), we will ensure appropriate safeguards are in place to protect your information, as required by UK GDPR.

    Our Website is hosted in the UK.

    We use Microsoft Teams to manage our business information and the data is stored in the UK.

    Your Rights

    Under UK data protection law, you have the following rights:

    • Access: Request a copy of the personal information we hold about you. This is sometimes known as a Subject Access Request (SAR) or Data Subject Access Request (DSAR)
    • Rectification: Request correction of any inaccurate or incomplete information.
    • Erasure: Request deletion of your personal data ("right to be forgotten"), subject to certain exceptions.
    • Restriction: Request restriction of processing where applicable, including requesting to be removed from Marketing lists
    • Objection: Object to our processing of your personal information.
    • Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

    To exercise your rights, please contact us at emma.wharram@nixinfinityai.com

    In addition we will contact you if we believe that any of our personal data has been compromised in a breach.

    Cookies and Website Analytics

    Our website uses cookies and analytics tools to improve user experience and analyse traffic. You can find more information about use of cookies on our Cookie Policy Page.

    Marketing Communications

    We may send you marketing emails if you have corresponded with us and have given us your consent to do so. We process this information in the Legitimate Interest of our business.

    We may also send you marketing emails if you previously been a customer in accordance with the Business-to-Business Marketing rules (also known as soft Opt-In) outlined in the Privacy and Electronic Communications Regulation (PECR).

    You have the absolute right to withdraw from marketing correspondence, and you can email us to exercise this right – emma.wharram@nixinfinityai.com

    Changes to This Privacy Notice

    We may update this Privacy Notice from time to time to reflect changes in law or business practices. Please check our website regularly for updates.

    Contact Us

    If you have any questions, concerns, or requests regarding how your personal information is handled, please contact us at:

    • Email: emma.wharram@nixinfinityai.com

    You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator: www.ico.org.uk

    Last updated: 25th August 2025